We know that many of you have experienced significant issues with our new app that launched on May 7th, and I want to start by personally apologizing for the disappointment. There isn’t a single employee at Sonos who isn’t saddened to have let you down, and I assure you that fixing the app for all of our customers and partners has been and continues to be our top priority. priority number one.
We built the new app to create a better experience, with the potential to drive more innovation in the future and the knowledge that it would improve over time. However, since launch, we have discovered a number of issues. Fixing these issues has delayed our previous plan to quickly integrate the missing features.
Since May 7th, we have been releasing new software updates approximately every two weeks, each bringing significant and meaningful improvements, adding features, and fixing bugs. Please check out the Release Notes for Sonos Software Updates for detailed information on what has been released to date.
While these software updates have helped the majority of our customers enjoy an optimal experience with the Sonos app, there is still work to be done. We have prioritized the following improvements in our next phase of software updates:
July and August:
Improve stability when adding new products
Implemented music library configuration, navigation, search and playback
August and September:
Improve volume responsiveness
User interface improvements based on customer feedback
Improve overall system stability and error handling
September:
Improve the consistency and reliability of alarms
September and October:
Restored edit mode for playlists and queue
Improved functionality in settings
We plan to continue releasing new software updates on a bi-monthly basis. With each release, we will share detailed notes on what we covered and what we then work on in our community.
We appreciate your patience as we address these issues. We know we have work to do to earn back your trust and we are working hard to do so. I am always open to your feedback, you can contact me by email at ceo@sonos.com.
Sincerely,
Patrick Spence
CEO
