Nimble is a customer relationship management (CRM) platform that meets the needs of diverse teams. CRM software is suitable for solopreneurs and small businesses, bringing together contact management, marketing automation, sales intelligence, pipeline management, social media monitoring features and more into a unified platform which you can use from anywhere.
We’ve put together this Nimble CRM review to show you its most popular features, the additional benefits you’ll get if you choose it, and how much it costs to help you decide whether or not it’s the best CRM for your business needs. Please note that all rates and fees are in effect as of May 31, 2024 and are subject to change.
Agile CRM
| Price: | $29.90 per user per month |
| Free trial duration: | 14 days |
| Free plan available: | No |
Nimble Service Plan Overview
The Nimble CRM adopts a simple pricing model. There is only one plan available, and it combines sales and marketing features to help solopreneurs and small businesses find and guide prospects through the sales processes. This plan is suitable for medium-sized small and medium-sized businesses (SMEs) because it has the features you need for contact management, sales prospecting, sales forecasting, sales reporting, and managing your sales pipeline. Nimble CRM also integrates work automation features and makes it easier to match social profiles.
Along with its user dashboard and customizable widgets, you’ll see where each contact is in the pipeline and access email templates for individual and group messaging. You’ll also get insight into email opens, conversation rates, revenue won or lost, and much more.
Some features of Nimble Business CRM:
- Task Scheduling and Reminders
- Monitoring team activity
- Action-based triggers
- Qualification of the manager
- Lead follow-up reminders
- Customer segmentation
- Call logging
- Web form capture
- Event creation
For just $29.90 per month for each user and a discounted price of $24.90 when you upgrade to an annual plan, you’ll get all the features of Nimble CRM. This CRM allows users to expand their functionality limits to meet more customers and business needs.
Although Nimble does not commit you to an annual contract, there is no money-back guarantee or refund for unused services. However, your concern about its suitability is addressed by a free trial. Nimble makes up for a missing free version by giving you 14 days to test its features for free, without entering your credit card details.
Nimble CRM Business Plan Pros and Cons
Agile customers continue to use it for several reasons. A common solution is that you can customize multiple sales pipelines using the Kanban Board view, List view, and others so that everyone has an overview of each customer’s communication history and knows what to do next. Although Nimble CRM was designed with small businesses in mind, it lets you upgrade storage, contacts, and other offerings and integrate with a host of third-party apps. Unlike competitors, such as HubSpot and Zendesk, which have separate tools for sales and marketing, Nimble lets you complete your processes in one place and its pricing plan is simple.
Its drawbacks include the lack of a free plan, which Nimble’s competitors, such as HubSpot and Zoho, offer to small businesses on limited budgets. Additionally, paying for additional features can quickly become expensive, and some small businesses would prefer multiple plan options with accurate CRM costs up front. Nimble’s lack of phone support is also discouraging, especially since its live chat and email channels are sometimes unhelpful.
Other services offered by Nimble
Additional Nimble features that enable smooth sales processes and customer interaction include:
- Team task management: With Nimble, you can create multiple customizable workflows to improve efficiency across departments. For example, triggers automate activities, tags indicate steps and team members involved in specific projects, and workflow maps provide insight into customer history and where they are in the pipeline Sales.
- Business development: Nimble Prospector automatically extracts prospects’ phone numbers, email addresses, locations, and other information from visited websites and apps to update their records. You will see the number of employees of a company along with details of its management, revenue, social profiles, etc., which improves your interaction with prospects.
- Marketing functionality: Nimble creates segments, shares personalized content with groups, and sets automated actions and responses to promote a company’s brand and improve customer relationships with individuals and segments who show interest in your product or service.
- Third-party app integrations: Nimble integrates seamlessly with Google Workspace, Microsoft 365, Outlook and several other applications to enable collaboration, communication, email marketing, invoicing and other sales activities. Access to the Nimble CRM and Zapier application programming interface (API) further allows customers to connect to thousands of applications and create custom applications.
- Mobile device compatibility: Nimble makes its features available on the go. You’ll see and interact with your contacts and their reports on your Android or iOS devices.
The Nimble platform and customer support
The Nimble CRM platform stands out for its ease of navigation. The user dashboard provides an overview of current transactions, new messages and updates, upcoming events, and much more. The ability to personalize the information you’ll see and prioritize specific offers, messages, or updates makes it more appealing, especially for those new to using CRM tools.
Its customer support also has a comprehensive help center, including a knowledge base of articles and videos, daily question and answer (Q&A) sessions, bi-weekly training webinars, and periodic study webinars. case with recordings available on YouTube. Nimble also offers live demos, but you can only contact the support team via email or live chat. There’s no phone support, and when we tried to use the live chat option on a Monday afternoon, we received a message that Nimble was paused. While we received an email within two hours, it directed us to the Nimble pages.
Is Nimble secure?
Nimble CRM uses encryption technology, Secure Sockets Layer (SSL) technology, and single sign-on (SSO) functionality to protect customer data (you and your customers). It also complies with the General Data Protection Regulation (GDPR) and Google API Services User Data Policy, so rest assured that your data is safe, whether at rest or in transit. Then, in addition to promising not to share your data with third parties, Nimble gives administrator users control of the CRM tool. This way, they can grant user permissions to specific team members.
Agile User Reviews
Nimble CRM has received several positive reviews, mainly due to its user-friendliness. Customers also applauded its artificial intelligence (AI) capability, which automatically updates contact information, as well as well-curated features that make it easy to customize CRM features and add items to their dashboard .
On the other hand, some Nimble customers find Nimble’s marketing and reporting features quite substandard for an enterprise CRM. They also complained that paying to expand feature limits is costly for growing businesses, saying they would have preferred the ability to upgrade to other plans. Some of them were also unhappy that there was still no desktop app available for Nimble customers.
Compare Nimble alternatives
| Agile CRM |
 Agile CRM |
 Zoho |
|---|---|---|
| Base monthly cost per user | Base monthly cost per user | Base monthly cost per user |
| $29.90 per month | $14.99 per month | $20 per month |
| Maximum number of users | Maximum number of users | Maximum number of users |
| Unlimited | Unlimited | Unlimited |
| Free trial duration | Free trial duration | Free trial duration |
| 14 days | 0 days | 15 days |
| Read our Agile CRM review |
Is Nimble right for you?
Overall, Nimble CRM is suitable for businesses looking to improve customer relationships and increase sales. It also works well for those new to CRM systems because of its simple setup process, the way all the features you need for marketing and sales are in one place, and the way it integrates seamlessly with other business applications. While it doesn’t have a free plan or offer enterprise-level plans to customers, Nimble’s features are a great choice for small businesses and even larger ones because you can pay for more offerings.
Frequently asked questions
Is Nimble CRM good?
Yes, CRM is effective in automating sales processes and achieving customer acquisition and retention. Its ease of setup and use also makes it beginner-friendly. Plus, its pricing is transparent and affordable, making it a good CRM for businesses on a budget.
Is Nimble CRM free?
No, Nimble CRM is not free. The only way to use its features without paying is to participate in the 14-day trial, which Nimble offers to potential users to test the features of its Business plan. Discounted rates are also available to nonprofit organizations that register with a .org email address and submit their registration documents with IRS-approved registration documents.
What are the disadvantages of Nimble?
Although Nimble is suitable for most small businesses, it may be wrong for some due to a few drawbacks. Reasons to consider another software provider for your CRM needs include no free version, multiple plan options, and phone support for Nimble customers. Additionally, its reporting functionality is less advanced than that of other CRM software.
