1) Has Asus actually found a hardware fix for faulty SD card readers? If someone RMAs their Asus ally in this way, will they get an SD card reader that no longer fails?
Our commitment is to effectively assist all customers. If a user suspects they are experiencing problems with their products, we encourage them to contact us and use our RMA process if necessary. They can expect us to provide them with a suitable solution.
2) What percentage of ROG Ally systems experience this issue?
We cannot comment on this at this time.
3) Assuming there is no hardware fix yet, why was the warranty only extended for 1 year?
Apologies Sean, but we cannot comment on assumptions.
4) What does Asus plan to do for customers in territories outside the United States? Will we see SD card warranty extensions and refunds elsewhere?
Service policies vary by region and are subject to local laws and regulations. While I cannot provide you with a blanket statement encompassing all global operations, you can rest assured that our priority is quality and our goal is to effectively address the concerns of our users, regardless of their location.
